"Protocol, The Power of Diplomacy and How to Make it Work for You" with Ambassador Capricia Marshall who serves as Ambassador-in-Residence at the Atlantic Council in Washington, DC. Ambassador Marshall is President of Global Engagement Strategies, which advises international public and private clients on issues relating to the nexus of business and cultural diplomacy. A discussion with author Capricia Penavic Marshall. In her roles as chief of protocol for President Obama and social secretary to President Clinton and First Lady Hillary Clinton, Ambassador Capricia Marshall guided the critical work of building diplomatic bridging, using the tools of protocol to tilt the playing field in the direction of her principals. From staging a room to have an intended effect on the participants to knowing which cultural gestures earn trust, her behind-the-scenes preparations and hidden influencers set the stage for successful diplomacy between heads of state around the world. What over two decades of working at the highest levels of government taught Marshall: There’s power in detail and nuance. Micro-moves affect the macro shifts. Sharing unvarnished examples from her time in office — harrowing near-misses, exhilarating triumphs, heartwarming personal stories — Marshall will bring a master class on soft power, unveiling the complexity of human interactions and making the case that etiquette, cultural IQ, and a flexible mindset matter— now more than ever.